Brief Details of Position

A vacancy has arisen for a Contract Supervisor to manage static/mobile maintenance and reactive teams on a day-to-day basis, and to provide support to the Contracts Manager with service delivery and performance management.

Main duties and responsibilities:
  • To ensure all sites under remit are compliant not just to legislation, but to client & contract specifications.
  • Establish and monitor the operational service level to ensure contract KPI’s are achieved
  • To assist the Contracts Manager in ensuring a consistent level of service delivery is provided across each Integral premises in the Region
  • Development of client relationship with Integral
  • Innovative management to meet changing business or operational circumstances
  • General support and advice concerning contract issues and a strong understanding of contract details.
  • Ensure site logbooks and electronic documentation are up to date and available ready for external auditing.
  • To ensure jobs are attended productively and that any issues are resolved swiftly.
  • To attend monthly KPI meetings with the client(s) and to discuss & submit financial applications & contract summaries
  • To prepare & submit small works quotations
Knowledge, Skills & Experience
General Duties
  • Full understanding of Contract requirements.
  • Contract monitoring and staff / engineering training
  • Attendance of internal and external meetings as required
  • Evaluation of installed systems and design in conjunction with the operations team
  • Analysis of any service failures and resilient remedial works put in place.
  • Data and record management, on site and at the regional office.
  • Overall performance management reviews to include SLA and KPI compliance
  • Client site audit management
  • Internal audits of resource management, security vetting procedures, training, communication and adherence to PPM programme
  • HV and defined LV compliance and AP role.
  • Site Health & Safety and Environmental compliance
  • Innovation management
  • Annual periodic programme for site audits
  • To implement any improvement initiatives
  • Produce monthly compliance report
  • Asset management compliance
  • Contingency planning
  • Co-ordination and supervising of statutory inspections
  • Management of monthly call-out rota
  • Sub-contractor site supervision, compliance, performance RAM’s etc..
  • Recruitment of the engineering resource to support the contract from direct engineers, to suppliers & sub-contractors in line with Integral Policies.
  • Undertaking routine audits of engineer’s times, site attendance & managing productivity.
  • To take part in the Duty Escalation Rota. To be available for contingency & disaster recovery planning.

To be discussed at interview.