Technical Field Manager (GWR SW Region)

Brief Details of Position

A full time vacancy has arisen for a Technical Field Manager to join our team based at our Bristol Office.

This is an excellent opportunity for an experienced Technical Field Manager to further develop their career within a National Business.

  • To lead the Maintenance and reactive service delivery for the South West region GWR stations.
  • To act as the main point of contact for the Client for all issues relating to operational performance & profitability on the Station’s
  • To identify opportunities for Integral to add more value to providing additional/alternative services and methods of delivery
  • Assist with Business Development of the stations
  • To ensure strict adherence to Integral and GWR policies and procedures and provide continuous improvement & evaluation of internal and external procedures and processes
  • To drive best practice throughout the portfolio
  • Manage sub-contractors performance
  • To provide technical competence & innovation to ensure delivery of 'Best Service'
  • Fully support the Senior TFM and Operations Manager in the operational and financial delivery of Business Unit for Area
  • Ensure that all works are carried out in accordance with current Health & Safety, Environmental legislation and ACOP
  • Ensures compliance with all company policies and procedures
  • Management of engineering resource levels to meet needs of the business and contract SLA’s
  • Day to Day management of engineering team for the sites
  • Conduct Team Meetings at regularly interviews, to include delivery of Tool Box talks
  • Carry out H&S and Sub-contractor management audits
  • Management of escalations in support the Call Centre
  • Management of WIP in association Branch
  • Action of Management Information
  • Management Client liaison/Relationship
  • To identify and report business development opportunities
  • Carry out staff appraisals
  • Performance management of engineering teams
  • Management of HR issues in accordance with company procedure
  • Work within an ‘out of hours’ duty manager roster
  • Pro-actively develops relationships with key internal stakeholders
  • Pro-actively develops relationships with Customer Service Centre Helpdesk Team to achieve and exceed clients SLA’s
Knowledge, Skills & Experience
  • Extensive experience within the commercial building maintenance sector and or railway industry
  • Previous experience within a similar team leadership role
  • Able to demonstrate a good working knowledge of H&S & best practice (ideally with IOSH qualification)
  • Service, Maintenance & Installation expertise
  • Excellent time management, communication & organisational skills
  • A flexible in your approach to working hours & self - motivated
  • The ability to demonstrate experience and competence for Managing a mobile field team
  • The ability to demonstrate strategic planning and deployment abilities
  • Familiarity with Statutory & HSE compliance
  • An understanding of predictive maintenance methods
  • Management and / or building services qualifications or apprenticeship.

To be discussed at interview.