Jockey Club Case Study

Operating 15 of the UK’s leading racecourses and staging a quarter of the UK’s fixture list of race meetings, including the Crabbie’s Grand National and Cheltenham Festival, Jockey Club Racecourses is the UK’s largest racecourse group and aims to ensure British horseracing remains the best in the world for many years to come. Jockey Club Racecourses is committed to investing in the quality of racing and preserving the UK’s historic racecourses for upcoming generations.

Jockey Club Racecourses chose Integral UK for their M&E contract as they were competitive on price, had the best compatible cultural fit and impressive technical ability, expertise and experience in providing an extensive and bespoke service. Integral UK’s specialist support has led to increased confidence in all systems supporting the essential operational success of Jockey Club Racecourses’ sites and enabled their internal maintenance team to focus on the smaller, day-to-day running of the courses.

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Jockey Club Racecourses

"...Your Engineer has been absolutely incredible over the past few weeks. He is helpful, professional and very, very good at what he does. The hot water and gas problems have been awful and consistently demanding on him. We consider him a valuable member of our team!"

A winning formula

Before contracting Integral UK for their Mechanical and Electrical maintenance, Jockey Club Racecourses tendered bids from several potential suppliers. Requiring extended cover on weekends and evenings, Jockey Club Racecourses needed a supplier who would be flexible and ready for action whenever a problem arose.

With specialist needs to regularly service their building services and autodoors, Jockey Club Racecourses also needed general building services and fabric maintenance. They also required round-the-clock access to a helpdesk, pest control, servicing for their air conditioning, fixed wire testing and had various other mechanical and electrical maintenance issues.

The complexity of the contract and need for flexible working hours (e.g. weekends and evenings) meant they required a local operational team who were ready for anything. Due to the nature of their courses, they also needed site-based resources that could provide reactive problem-solving capabilities and understand the needs of all stakeholders - from racehorse owners to jockeys and, most importantly, to ensure the welfare of the horses.

The central management was aware that their distinct racecourses had differing levels of maintenance provision and were keen to ensure that all sites were fully compliant and consistent in their approach to the functioning of their equipment. Aware that inadequate servicing could lead to increased costs through wasteful energy losses and reduced useful life, they were keen to take advantage of all the benefits of Planned Preventative Maintenance.

After tendering bids from several M&E maintenance suppliers, Jockey Club Racecourses decided that Integral UK were the most suitable provider. Integral were first awarded a contract to manage four of the racecourses that Jockey Club Racecourses managed, which was then extended to all the racecourses one year into the contract.

The racecourses that the Jockey Club manages are split into small and large courses. The large courses are served by dedicated, full-time site-based engineers tasked with supporting all aspects of maintenance and repair. The smaller sites are served by Integral UK’s regional mobile engineering and fabric resources teams.

The first task was to ensure consistency in compliance across all sites, making management and reporting easier and more cost-effective. Due to Integral UK’s impressive geographical spread of engineers, designated operational staff were employed from the local vicinity, ensuring continuity and speed of service.

Due to the requirement for constant support, as the racecourses can host more than 360 races a year, Integral UK were able to provide Jockey Club Racecourses with access to a 24/7 helpdesk to assist with emergency and reactive calls.

The full service offering to Jockey Club Racecourses included specialist compliance, reactive and planned preventative maintenance for their fire systems, CCTV and access, intruder alarms, water treatment and fixed wire/PAT testing. Integral UK also offered access to specialist supplier support for high voltage transformers, sewerage and sump pumps, UPS and battery back up systems, pest control, chillers, lightning protection, life safety systems and fire risk assessments.

Fire maintenance services

Integral Fire undertake the planned maintenance and reactive calls to all of the JCR properties with our dedicated BAFE accredited “in house “engineers who are available 24/7 365 days a year to ensure that all stakeholders can enjoy a day at the races in fire safe properties.

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