Reactive

Integral have varied SLA’s and response times with our clients dependent upon the site criticality and service disruption be it H&S, life or non-urgent.

Emergency / Priority 1 Calls

  • Task allocated to closest engineer to site identified through tracker – skill-matched/ multi-skilled where possible.

Priority 2 Calls

  • Task allocated to closest skill-matched cleared, engineer identified through tracker

All other Priority Calls

  • Task allocated to skill-matched engineer allocated within SLA or task incorporated with PPM

We will work closely with our clients to try and batch non-urgent jobs and thereby reducing on call out or travel costs.

24/7 multi-site service delivery is the core competence of Integral. We ensure that engineering resource is available to all clients we support at any time, 7 days a week.

For any sales enquiry: enquiries@integral.co.uk

Library

The Facilities Manager’s Guide to Successful Contract Mobilisation
September 2016
The Facilities Manager’s Guide to Successful Contract Mobilisation
Your ABC to EPC Changes from April 2018
August 2016
Your ABC to EPC Changes from April 2018