Busy Bees is the UK’s largest childcare nursery provider, with more than 249 children’s nurseries nationwide. Integral was awarded the contract to clean the Midlands/Northern Region Busy Bees locations in October 2012, and commenced service delivery in the first nursery in November 2012.
The scope is to provide a daily cleaning service to all areas of the nurseries, focusing specifically on those areas the children come into direct contact with to ensure we minimise the risk of illness that young children often succumb to such as sickness and diarrhoea. The full scope of service includes in addition to the daily cleaning, Janitorial supply, Window Cleaning, and Periodic Deep Cleaning, including carpets, hard floors and kitchens. In addition, Integral also provides adhoc services such as cleaning outside patios and entrances, graffiti cleaning, and the cleaning down of external play areas.
The mobilisation was carried out over three distinct phases. Phase 1 started in November 2012 and involved starting service in these locations where there was an immediate cleaning issue such as where an on-site cleaning team resigned. Then, in May 2013 we mobilised a further 22 locations which up until then had been serviced by another external provider. In December 2013 we mobilised the remainder of the portfolio awarded, where Busy Bees had their own in-house cleaners/housekeepers who were transferring to Integral’s employment under
who were transferring to Integral’s employment underTUPE.Integral delivers this
service via a network of on-site cleaning operatives, supported by a field management team comprising Service and Area Support Managers. A dedicated Account Manager oversees the service delivery and is the communication conduit between the client and Operations.
We ensured our Quality Management System was implemented, this encompassing site audits, weekly/monthly inspections, the 100 day plan initiative, and Quarterly Business Reports as required.
Integral’s ongoing commitment to continuous improvement in both methodology and performance is employed to identify where productivity improvements can be made which may provide cost savings.
Following mobilisation, Integral field management conducted audits and site surveys to determine targets for improvement in service delivery on a site by site basis. The information gained evaluated all aspects of the service such as efficiency, productivity, quality and performance.
Field management were required to re-evaluate their local back-up contingencies to ensure sufficient numbers of mobile cover employees were recruited to provide the required back-filling when needed.
Tablets introduced so audits can be completed electronically and be more professionally presented.
Use the tablets to take photographs and immediately pass these on to benefit the facilities team in decision making over adhoc requirements.
The above also provides a benefit in terms of adhoc work completion since before/after photographs can be provided.
The introduction of a Time and Attendance system. This assists Integral in the Health and Safety management of our workforce and flags un-notified absence.
Integral has introduced Pictorial Method Statements which have proved to be beneficial in demonstrating to operatives specific cleaning processes. These statements offer guidance on how to complete a task, and the expectation levels required, which is reinforced using photographic images. These are adapted to our clients’ individual requirements.
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