On Wednesday 21st November, the University of Liverpool held their internal Staff Awards evening, which recognizes and rewards outstanding commitment, skills and contributions of staff and teams to the success of the organization. Integral administrator Callum Eakins was there representing us, at the invitation of the Vice Chancellor, thanks to his involvement with a project that has recently delivered substantial efficiency improvements and cost savings.
We were particularly proud to make the shortlist, as it is the first time ever, in the event’s history, that an external team of suppliers were nominated.
For seven years, a team of 23 Integral engineers have supplied planned preventative maintenance to the University accommodation buildings, home to five and half thousand students. We also deliver reactive M&E and fabric services across the entire campus, which sees over 15,000 students onsite, daily. In addition, our teams work on major projects, collaborating with the University’s own building managers, where refurbishment or fit out is required.
A year ago, Integral administrator Callum, was seconded to the University Facilities, Residential and Commercial Services (FRCS) project team. Working with consultants Vanguard, he conducted fact finding with stakeholders, data collection and analysis of the systems used, with a view to making recommendations for change. The project examined the journey of a job from first contact with the Helpdesk through to completion, and aimed to re-configure and simplify the system, remove unnecessary links and streamline processes to improve operations.
Thanks to the collaboration and efforts of Callum and the project team, this has proved to be a great success. The necessary materials are now easier for engineers to get hold of, and the rate of first-time fixes on call outs has increased by more than 75%. What’s more, the speed at which a job is completed has increased from an average of 35 days, down to 13 days, while recalls on a job have decreased from 34% to 5%. Apart from saving substantial time, the new system is also predicted to save the University a whopping £1million over two years.
“Although in the end we lost out to the Institute of Translational medicine, we were delighted to be the first ever outside team nominated and were commended by the judges. It shows the relationship we have with the University is one of true partnership and demonstrates Integral’s ‘one team’ approach in action.”
Many congratulations to all involved for a job well done, ensuring that we continue to deliver engineering excellence and customer satisfaction to the students and faculty of the University of Liverpool.
Members of the highly commended teams - Callum is back row, third in from the right.