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Brief Details of Position
PURPOSE

The post holder will support a maintenance operation by receiving and dispatching service requests, updating both internal CAFM and client systems, administering procurement, producing high quality documentation.

MAIN DUTIES AND RESPONSIBILITIES
  • Effective and courteous handling of customer queries and service requests.
  • Fast and accurate generation, and closure, of reactive work orders on the site based maintenance management system.
  • Generation and closure of scheduled work orders, on a weekly basis.
  • Production of high quality MS Word based documentation, from limited specification and within tight timelines.
  • Creating and updating spreadsheets relating to reports and schedules.
  • Accurate logging of purchase orders and filing of associated documentation
  • Organisation and upkeep of filing systems
  • Updating in-house systems (Vixen/AI) and external systems (Elogbooks)
  • Monitoring quote requests and chasing engineers/subcontractors for job updates on daily basis.
  • Upload of engineers’ pictures on to in-house systems (AI) and dealing with their time sheets.
  • Managing inbox efficiently on daily basis.
  • Constant liaison with engineers and subcontractors via phone/email.
Knowledge, Skills & Experience
QUALIFICATIONS ESSENTIAL
  • Microsoft Office, particularly Excel and Word
DESIRABLE
  • Advanced skills in spreadsheets and database applications
EXPERIENCE ESSENTIAL
  • Working knowledge of building maintenance contracts coordination/administration.
PERSONAL APTITUDES AND SKILLS
  • Excellent communication skills, able to work with people at all levels and build trust and credible relationships with customers
  • Excellent interpersonal skills
  • Excellent attention to detail
  • Ability to work unsupervised, under pressure and meet challenging deadlines
CIRCUMSTANCES
  • Resides within 60 minutes travel to site
  • Can work flexible hours to meet local deadlines.
  • Complies with company HR standards
Salary

To be discussed at interview.