Arriva Case Study

The contract is managed by a Cardiff-based Integral Contract Manager assisted by 2 supervisors based in North and South Wales, ensuring management support is provided equally in all regions. In addition to our management support on the contract we also provide a dedicated team of 6 PTS engineers to carry out the planned maintenance element of the contract and respond to reactive calls. Separate support if also provided through a separate project team that possess experience of delivering contracts on railway stations.

Across the contract, the services require a large number of possessions and isolations, particularly for platform lighting works.

This work is delivered and achieved through the application for possessions through Arriva’s on-line Greenzone Access Manager. Once the possession has been obtained we manage the approval and conduct risk assessments, COSS / signal man requirements etc. Works are then programmed to the possession and our engineers arrive fully equipped to carry out the required works in the timeframe obtained by the possession.

The example below sets out details of a similar contract that we currently have with Arriva Trains Wales. The contract is similar in nature and complexity due to a number of reasons, including:

  • All staff working on the contract are PTS trained (personal track safety), which is reviewed through our health and safety department
  • Recognition of the risks of work close to members of the public on railway station
  • Providing both planned and reactive maintenance through a mobile engineering force
  • Using our vehicle tracking system to ensure high labour productivity rates for our mobile engineers
  • Implementing a specific health and safety system to control single working at remote stations
  • Understanding and adhering to possession management for work carried out close to the track

Arriva case study


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