Integral have varied SLA’s and response times with our clients dependent upon the site criticality and service disruption be it H&S, life or non-urgent.

Emergency / Priority 1 Calls

  • Task allocated to closest engineer to site identified through tracker – skill-matched/ multi-skilled where possible.

Priority 2 Calls

  • Task allocated to closest skill-matched cleared, engineer identified through tracker

All other Priority Calls

  • Task allocated to skill-matched engineer allocated within SLA or task incorporated with PPM

We will work closely with our clients to try and batch non-urgent jobs and thereby reducing on call out or travel costs.

24/7 multi-site service delivery is the core competence of Integral. We ensure that engineering resource is available to all clients we support at any time, 7 days a week.

For any sales enquiry:


Spiral Service, Maintenance & Retrofit
June 2018
Spiral Service, Maintenance & Retrofit
Integral Industrial Refrigeration & HVAC
March 2018
Integral Industrial Refrigeration & HVAC