Integral was awarded the 3-year HVAC maintenance services contract covering 2764 stores, including Boots flagship stores, Opticians, Health and Beauty, local Boots Pharmacies, distribution centres, regional offices and offsite stock rooms.
Boots head office was not part of the contract. The portfolio includes stores at major airports and railway stations.
The contract is overseen at strategic level by a National Account Manager and managed through the regional offices by dedicated Contract Managers. Services are delivered through Integral’s in-house engineering team, local to each store.
In addition to Integral standard retail customer awareness training, we have developed specific training aligned to Boots’ ‘Store Care’ initiative. Led from the top, 300+ directors, managers, helpdesk and engineers have received Store Care training.
Systems Integration. Phase 1 Working towards the integration of Managing Agents and Integral’s CAFM systems whereby emails received for reactive works are auto-generated in Integral’s system and relayed to appropriate branch through ‘interpreter’ software. Phase 2 is further integration of the call process and updates.
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