This contract is to provide cleaning services to the agreed schedule to 48 Regional and Service office locations throughout the UK. The full scope of the services provided include: Daily Office Cleaning, Janitors/Housekeeping, Periodic Deep Cleaning, Carpet Cleaning, Window Cleaning, Janitorial Supply, Washroom Services, and any other soft services deemed necessary.

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NSPCC

NSPCC Case Study

"The engineer from Integral was incredibly supportive and fixed the light in super quick time despite the access issues."

Key Benefits

  • Service self-delivered and this ensures the NSPCC receive accountability, coherence and a bespoke service geared towards meeting the individual site needs.
  • Consistent achievement of customer KPIs and customer satisfaction
  • Continuous improvement is something we will offer to NSPCC, which will be driven by ourselves and the needs of your staff and customers.
  • Our front line staff are the true ambassadors of Integral which is why we invest our time in delivering customer bespoke training.
  • For NSPCC we offer customer service training, so our staff are helpful, knowledgeable and professional when interacting with your customers.
  • Our 24/7 helpdesk service is utilised to ensure we can respond to any incidents including graffiti removal and sharps removal.
  • Openness and honesty is something that we develop with all our clients, and NSPCC is no exception.

Mobilisation

The mobilisation of the 33 locations, which were not previously serviced by Integral, was planned to occur over a three month period. However, as a consequence of delays in being provided with the required TUPE data from the incumbent service providers, this mobilisation time was reduced to 4 weeks, in order for Integral to comply with the agreed 1st April start.

We managed to successfully complete the required employee consultations within this tight allowance and the contract was successfully started within the required timescales.

Integral was also tasked with implementing amendments to the cleaning specification which, in some cases, resulted in a reduction to the cleaning hours delivered. We also agreed with our client that all cleaning operatives should be paid the published Living Wage, this being a benefit to the majority of the cleaning team.

These changes were to be implemented during the first 3 months of the contract, therefore further consultations were undertaken which again needed to be handled sensitively. This was successfully completed.

NSPCC case study

Back in 2011 we were approached by our colleagues in M&E, who provided Hard Services to the NSPCC on a National basis, if we could provide cleaning services to one location on a short term basis.

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Library

The Facilities Manager’s Guide to Successful Contract Mobilisation
September 2016
The Facilities Manager’s Guide to Successful Contract Mobilisation
Your ABC to EPC Changes from April 2018
August 2016
Your ABC to EPC Changes from April 2018